Refund Policy

✅ 1. Eligibility for Refund

You may be eligible for a refund if:

• You received a damaged, defective, or wrong item.

• The product is unused, unopened, and in its original packaging.

• You contact us within 5 days of receiving the product.

✅ 2. Non-Refundable Items

Refunds will not be issued for:

• Products damaged due to misuse, negligence, or user error.

• Items that have been used or are not in original condition.

• Perishable or hygiene-sensitive items (e.g., food, undergarments).

✅ 3. Refund Process

1. Contact our support team at saleswidestore@gmail.com or call us at [your number] within 7 days of delivery.

2. Provide order details and a photo of the item (if damaged or incorrect).

3. Our team will review your request and inform you of the next steps.

4. Once approved, the refund will be processed within 3–5 business days to your original payment method.

✅ 4. Exchange Option

In some cases, we may offer a product replacement or exchange instead of a refund, depending on product availability.

✅ 5. Return Shipping Costs

• If the return is due to our mistake (wrong or defective item), we will cover return shipping.

• If the return is due to personal preference, the buyer will bear the return shipping cost.

✅ 6. Cancellation & Refund Before Shipping

If you cancel your order before it has shipped, a full refund will be issued. Once shipped, standard return/refund rules will apply.